Technical support

Web support is one of the key services offered by Mag Studio. Our team of expert professionals can take care of any technical issues raised by our clients. The team is specialized in providing fast and efficient website help, solving problems in as little time as possible. The website support team also works to enhance our products by adding new features and making websites or business systems more efficient or user friendly. The Support team offers consultations, works on new features, performs bug fixing in already existing websites or business systems, optimization, uploading of text and graphic contents and many other tasks.

Our Support team consists entirely of developers - PHP, HTML, .NET, graphic designers and Flash. The entire team is also client oriented and can provide an excellent service. The team works closely with the client and has the opportunity to get to know their projects as they often support them over a long period of time. The Support team safeguards the interests of the client and can predict possible problems as they have in-depth knowledge of the project.

The work process is highly dynamic as it does not necessarily follow Mag Studio's typical work flow but evolves as part of the close work and communication with the client.

What exactly is our Support service?


Clients subscribing to our Support service will receive a fast and efficient technical support. The client contacts our Support team on the phone or via e-mail. We guarantee a response within 24h. Within these 24h we contact the client, make a full inquiry if needed, propose a solution and schedule the task.

What do we offer?


• Development of new features that add value to websites or business systems that have already been completed.
• Identification and urgent fixing of technical problems with websites and web-based applications.
• Uploading of content - text, photos, video, etc .
• Web application support on the phone if the client experiences difficulties operating their website or web-based application.
• Web help when introducing new features or improvements.
• Introduction of up-to-date solutions in the case of web applications that have aged and need revamping and following up with all necessary website support.

View our technical support projects here.

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